The Robot Co-op

Today we cross the 1,000,000 registered users mark. In album sales that’s a platinum record, an apt analogy as we often talk about Motown, Subpop and being in a band in relation to what we do here at the Co-op. 43 Things began as an experiment between friends with less than 10 registered users before the design polish (thank you 37 Signals) was in place. We simultaneously built the site while wrestling with the ever unfolding riddle “What Do You Want To Do With Your Life?”. I feel my life is richer for simply having entertained the question and look forward to finding another 1,000,000 users that have a similar desire to find their way through the art of self-directed self-improvement amongst friends. Cheers!

I thought I’d update folks on the progress of Neighborhood Watch and the state of spam on 43 Things. A little history is likely in order.

Neighborhood Watch was born when we realized that the vibrant internet community of 43 Things users working on goals and communing with one another in a non-commerical, non-spammy way was in jeopardy. Todd and I were spending our weekends closing hundreds of spam and commercial accounts. It started as a few per day and ended up being over a hundred a day and was on an ever increasing growth pattern. This became an unmanageable task and threatened to erode the spirit and community of the site. We even found a search engine optimization company (aimed at gaming internet search results) selling reports on how to spam 43 Things. This clearly had to stop.

In attacking a problem of this scale, we knew we’d have to turn to our community of users and a few automated tools. Enter Neighborhood Watch and automated spam-catching scripts such as Robotcop and Robotscout. Since Neighborhood Watch debuted, we’ve defeated more than 3,000 spam accounts set up to prey on 43 Things. We’ve also nuked a few dozen creeps and miscreants. Along the way, we’ve had just 2 errors – which happened to the same account. This problem was a result of another user misusing the tools, not a problem with the system itself. Since then, we’ve added additional controls to avoid user abuse of the tool.

Yesterday we ran into another error in the Robotcop and Robotscout spam-catching scripts. This error mistakenly flagged lots of good, long standing users. We fixed the bug this morning (although we do expect false positives to continue). But that error seems to have raised a number of questions, so here are some more details about Neighborhood Watch:

• When a user is flagged in Neighborhood Watch, it is not a guilty sentence. Instead, Neighborhood Watch is designed to let the community vote on these things. So while upsetting that this bug flagged good users, the system worked in that not a single good account was suspended. Go team!

• The system is not a simple thumbs up or down vote. It uses a voting algorithm coupled with voter reputation to determine whether or not to suspend accounts. Again, we’ve now suspended over 3,000 accounts with a very low error rate (1 account, wrongly suspended by another user).

• The Neighborhood Watch tool allows a mistakenly suspended account to be quickly revived.

Hopefully this background frames how we arrived here and the overall benefit of Neighborhood Watch. Rolling out any new feature has some bumps and in this case we realize that these bumps were felt by many established users of the site. Sorry about that folks! I’d also like to thank everyone for helping make 43 Things a great place to improve your life and thanks for keeping the spam and creeps away from the site. We appreciate all your feedback.

Today we launch City Hall, the newest enhancement to the 43 Things community. 43 Things is very much a community of the people, by the people, for the people and in that spirit City Hall is the place where the community gives back and keeps the spirit of the site in balance. We’ve tried to take some common features on community sites and make them more participatory. Here’s what City Hall has to offer:

How To Use 43 Things: where users can ask questions about the site and other users can help with their questions.

Community Guidelines: we wanted to clarify the rules of the road on 43 Things. Let us know if you have other suggestions for this area of the site.

Contact Us: a new form for contacting the Robots.

Neighborhood Watch: for users who have been around a while, a tool for voting on suspect accounts that have been reported as naughty by other users.

We are hoping that this is just a start to make it more obvious what drives 43 Things—it is you. The community here shares goals, writes entries, and cheers each other on, but now they can also report abuse, answer user’s questions, and vote on suspect accounts.

If you have other ideas for City Hall, let us know about them.

We’ve been five Robots for a while and it’s been a nice change of pace. But when we recently talked with Laurel about working at the Co-op it was immediately clear it was a match made in Robot heaven. A power user of the sites, an honest to goodness SDE with an Electrical and Computing Engineering degree (the rest of us are liberal arts majors … or simply street smart) and a believer in possibilities . What’s not to love? Howdy Laurel!

Laurel will be taking the title of “shortest walk to work” from me. I’m nine blocks and I believe she’s five. Go ahead and say ‘howdy’ to Laurel. Subscribe to her while you’re at it. Oh – this is a good time to mention that Laurel sits on a ball instead of a chair. Crazy jazz!